Description
Location: Minnesota, USA• Sioux Falls, SD, USA• Missouri City, TX, USA• North Dakota, USA• Texas, USA• Illinois, USA• Wisconsin, USA• Oklahoma, USA• Kansas, USA• South Dakota, USA
Req Number: Req #1526
Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm's business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
We're proud to be recognized—again! For the fourth year in a row, we've been certified by Great Place to Work®, and for the third consecutive year, we've earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.
Watch this short video for a brief introduction to Paradigm.
Paradigm is seeking a full-time Medical Administrative Assistant for our Triage department. The schedule for this position is Monday - Friday, 8 AM to 4:30 PM Central time. The Medical Administrative Assistant serves as a non-clinical support team member for the Triage team. This position is responsible for assisting the Triage team in responding timely to callers and meeting department and customer turnaround time standards.
Responsibilities:
- Answer and manage incoming triage calls, initiating case referral through obtaining case demographics and triage specific non-clinical information.
- Prepare and transfer case to nurse to complete intake.
- Data entry of information into designated claim system or First Report of Injury (FROI) document.
- Prepare and send required forms to providers per department procedure.
- Contact providers to obtain required forms and medical records per department procedure.
- Monitor triage shared email boxes and distributes information to appropriate parties.
- Alert nurses of priority tasks immediately when identified.
- Complete and process notifications of liability and property incidents when no injury is involved.
- Arrange for drug testing for non-clinical calls.
- Collaborate with triage team members to identify process improvement opportunities and effectively incorporate new procedures and policies.
MINIMUM QUALIFICATIONS:
- High School Diploma, post-secondary education preferred.
- Previous call center experience and/or experience working in clinical setting with medical terminology familiarity preferred.
- Proficient in Microsoft Office products, data entry, and Outlook applications.
- Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.
- Excellent customer service skills including proper grammar, tonalities, and clear diction.
- Critical thinking and problem resolution skills.
- The ability to work independently, organize and prioritize work, and multi-task under pressure in order to meet customer's service level agreements.
- Attentive to detail.
- Ability to function as a member of a team.
Paradigm Benefits:
Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We're striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at [email protected].
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Other details
PI277803672
