Description

*About Us* Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. *Benefits* Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Immediate eligibility for health and welfare benefits * 401 (k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level *Job Summary* The Patient Services Specialist 1 Float, with direct oversight, provides administrative help in a physician's office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones. *Essential Functions of the Role* * Serves as a float pool resource to various clinics within designated, local region. * Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments. * Assists with patient registration duties by collecting and verifying insurance information. * Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas. * Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. * Generates daily payment reports and verifies cash drawer against report. * Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities. May need to discuss financial arrangements with patients. * Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries about practice services and hours of operation. * Ensures any patient complaints are handled appropriately. * Assists with medical records duties as requested. *Key Success Factors* * Able to travel regularly to various clinics within designated, local region and complete duties within scope as assigned. * Good listening, social, and communication (oral and written) skills. Professional, nice, and respectful telephone etiquette. Able to adjust communication style for different audiences. * Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful. * Able to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. * Able to calm upset patients in a composed and professional demeanor. * Excellent data entry, numeric, typing and computer navigational skills, with attention to detail and accuracy. * Relaxed working in a fast paced, constantly changing and stressful environment. *Belonging Statement* We believe that all people should feel welcomed, valued, and supported. *QUALIFICATIONS* * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - Less than 1 Year of Experience