Description

External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Must be able to work on-site during regular business hours
Advertised Salary Commensurate with Experience Posting Date 09/11/2025 Open until filled Yes Closing Date Proposed Starting Date 11/10/2025 Special Instructions to Applicants Location of Vacancy Augusta Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title Office/Clerical Assistant FLSA Non-Exempt FTE 1.00 Minimum Qualifications
Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications

• Certified Pharmacy Technician.
• Proven experience as a Pharmacy Technician, with specific experience processing patient assistance program applications.

Position Summary
This position is responsible for the day-to-day operations of the Medication Access Program (MAP) to include the data entry and maintenance of information to determine the appropriate resource programs for post-transplant recipients and their healthcare providers.

Also serves as a resource for Social Workers, Transplant Coordinators, Physicians and other healthcare professionals at various transplant centers throughout the State of Georgia.
Knowledge, Skills, Abilities and/or Competencies

• Considerable knowledge of computerized information systems including the operation and maintenance of data files (i.e. Access, Lotus, Drug Assistant and Excel).
• Considerable knowledge of federal/state funded programs, policies, procedures and administration practices.
• Extensive knowledge in the use of data processing equipment.
• Ability to establish and maintain effective working relations with faculty staff, fellow
  employees and the healthcare professionals within the transplant community and the
  university system.
• Ability to interpret computer terminology, data, standards, and instructions and
  relate information to the particular system.
• Knowledge of medical office terminology.
• Ability to type at least 45 words per minute.

Physical Demands

• Travel to perform job related duties (<20%).
• May involve working beyond normal working hours as business needs dictate.
• Work is performed indoors in a climate-controlled environment
• Work on-site during regular business hours
• Will have direct & indirect patient contact.
• Ability to sit for extended periods of time.
• Ability to lift 10-20lbs.
• Normal hand dexterity.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities
Monitors/Audits new patient enrollment and reorders on a monthly basis

• Distributes and collects patient enrollment packets
• Enters patient information data utilizing referral forms, spreadsheets, MAP database, and Drug Assistant
• Research patient insurance information and selection of appropriate Patient Assistant Programs
• Sets up patient charts/records
• Place orders for patient medications monthly

Percentage of time 20 Duties/Responsibilities
Maintains/Monitors/Audits patient databases (i.e. Access, Excel, and Drug Assistant)

• Consults with physician offices regarding patient treatment to maintain accuracy of patient charts/database entries.
• Updates patient charts (which are being converted to electronic files) as needed.
• Purge patient charts as needed.
• Generate reports on a monthly basis regarding "Other Agency" patient enrollments and utilizations.

Percentage of time 20 Duties/Responsibilities
Formulates and participates in planning, developing and administering the MAP programs Operational Policy & Procedure Manual, annually

• Participates in reviewing and evaluating MAP operational policies and procedures.
• Recommends changes/improvements in workflow procedures and customer service.
• Participates in developing, publishing, and distributing the MAP Operational Policy and Procedures Manual each year.

Percentage of time 20 Duties/Responsibilities
Facilitates, distributes, and maintains database for "Patient Satisfaction" Surveys

• Mail greater than 300 patient satisfaction surveys annually
• Enter returned survey data into Excel spreadsheet
• Conduct follow up mailings as needed
• Compile statistics based on survey data and draft reports for MAP Director

Percentage of time 20 Duties/Responsibilities
Assists with other administrative duties as assigned by the MAP Office Manager and MAP Director of the Medication Access Program.
Percentage of time 15 Duties/Responsibilities
Represents the MAP Program and College by facilitating Power Point and poster presentations at Transplant meetings (i.e. ASHP Midyear, GTF Wellness Conference)
Percentage of time 5

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Charlene Garrett Recruitment Contact Email [email protected] Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents