Description

*Location - **4716 Alliance Blvd, Pavilion II, Plano, TX 75093* *Dept/Unit - Heart Failure* *Shift/Schedule - Monday thru Friday 730am - 400pm* *About Us* Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. *Benefits* Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Eligibility on day 1 for all benefits * Dollar-for-dollar 401(k) match, up to 5% * Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more * Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level *Job Summary* The Certified Medical Assistant 3 works in large or complex practices. This role assists in delivering health care to patients. It performs advanced patient care activities beyond the CMA 2 role. It also helps with daily clinical operations and project-based work. This position handles complex tasks and escalations. It also involves mentoring, training, and assessing staff. For internal promotions, partner with HR and the Director for approval. *Essential Functions of the Role* * Candidates for this role should be selected based on true job performance as a manager among their peer CMAs. Functions as the team lead for the MA/CMA team. * Maintains clinical staff schedule. Assigns and monitors extra job duties given to MA staff (e.g., Autoclave, stocking exam rooms etc.) * Develops and implements training protocol for new MA/CMA staff. * Manages clinical flow and ensures adequate coverage for providers. Covers positions when short-staffed, if necessary. Makes sure each clinical staff member takes time for lunch. Ensures adequate coverage for breaks. Communicates workflow changes and is accountable for training MA staff. * Works with providers and managers to hold team members accountable to standard key workflows. These workflows further BSWH initiatives, including quality improvement processes. Provides input for evaluations and recommends counseling when appropriate. * Prepares treatment rooms for patient examinations. Cleans rooms after procedures, disinfects equipment, and restocks supplies. Assists with inventory to ensure necessary supplies, equipment, and instruments are available. Records as necessary. * Assists and accompanies patients from the waiting room and prepares them for examination. Interviews patients and records information into their medical records. Collects medical data, including vital signs, to help the physician understand the patient's needs. Ensures all charts and forms for the office visit are ready for the provider. * Performs routine patient testing, including medications, injections, and vaccinations. Acquires and processes electrocardiograms. Collects and processes blood and urine samples. Identifies and reports adverse reactions. Removes sutures and staples. Changes sterile and non-sterile dressings, as requested. * Performs administrative duties like answering phones, taking messages, scheduling appointments, and managing in-basket tasks. Runs huddles as needed. *Key Success Factors* * Success in this role requires excellent attention to detail. Emphasize Baylor Scott and White initiatives to drive results in practice performance in health, experience, affordability, alignment, and growth. * Medical assistant certification from a program accredited by the American Association of Medical Assistants or the American Medical Technologists. Knowledge of medical terminology, charts, and records. * Know the principles of safety and accurate medical administration. Understand the 5 rights: right patient, right medication, right dose, right route, right time. * High attention to detail. Ability to accurately document patient information following organizational policies, regulations, and procedures. Familiarity with HIPAA regulations. * Ability to make observations of the general physical condition of a patient and notify the provider of abnormalities. * Ability to give injections and draw blood. * Excellent bedside manner and ability to make patients feel at ease. Appears friendly, reassuring, and approachable to patients. Excellent listening, interpersonal, and communication skills (verbal and written). * Ability to fairly assess, mentor, and train others. Ability to partner with providers and team members. * Always guide as an example, helping and advocating BSWH initiatives. * Ability to discourage peers from non-productive behavior (e.g., gossip) while redirecting and encouraging constructive feedback. *Belonging Statement* We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. *QUALIFICATIONS* * EDUCATION - H.S. Diploma/GED Equiva * EXPERIENCE - (3) three years of Experience *CERTIFICATION/LICENSE/REGISTRATION* * Basic Life Support (BLS) or obtain within 30 days of hire or transfer. * Cert Medical Assistant (CMA): Must be CMA from one listed: * Nat Cert Med Asst (NCMA) from NCCT * Cert Med Asst (CMA) from AAMA or ARMA * Cert Cln Med Asst (CCMA) from NHA * Reg Med Asst (RMA) AMT, AAMP, or AAH * Nat Reg Cert Med Asst (NRCMA) from NAHP * Cln Med Asst Cert (CMAC) from AMCA.