The Clinical Support - Medical Assistant is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Clinical Support - Medical Assistant informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.
Ø Houston (metro) - San Antonio – Dallas Austin - El Paso (Texas)
Ø Phoenix (metro) - Tucson (Arizona)
Ø Brick – Howell – Newark – Atlantic City
Ø Cumberland - East Providence - Warwick (Rhode Island)
Ø Decatur - Atlanta - Lithonia (Georgia)
Ø Griffith – Kokomo - Merrillville (Indiana)
Ø Northville (Michigan)
Ø Orlando – Ocala - Seminole – Sarasota Venice (Florida)
Ø Las Vegas (Nevada)
How you can make a difference:
- Prepares and administers medications as directed by the Physician; performs basic laboratory tests, EKGs as ordered or indicated and suture removal and dressing changes.
- Performs medical histories, provides instruction to the patient regarding medications and diet, and authorizes prescription refills as directed.
- Prepares patients for examination using Village Medical Rooming Guidelines.
- Performs phlebotomy as ordered.
- Greets patients and answers phones
- Prepares, cleans and maintains exam and treatment rooms, as well as supplies and equipment.
- Monitor controls of CLIA waived tests.
Skills for success:
- Self-motivated: energetic, self-starter; can work autonomously with limited direction.
- Results oriented: bias for action; demonstrated track record of achievement; drive for attainment of superior outcomes.
- Flexible: ably navigates within ambiguity; solution oriented.
- Communication: conveys thoughts and expresses ideas effectively both verbally and in writing; strong presentation skills.
- Collaboration: orientation to team-based work product and results.
- Service: Actively supports others, demonstrates an optimistic, can-do approach to issue resolution.
- Humility: low ego; engenders trust; respectful.
Experience to drive change:
- Medical Assistant Certification or Licensed Vocational Nurse (LVN) required
- Phlebotomy experience required
- Must have current BLS certification for healthcare providers through American Heart Association or Red Cross
- Must have High School Diploma
- Experience in primary care, family practice, internal medicine, urgent care or ER preferred