Remote Support Associate

Position Summary:

As a remote care team member, you love building relationships with clients and patients based on trust, utilizing motivational communication techniques and strategies, to help drive positive health behavior change and improved patient outcomes. This role is focused on positive reinforcement of lifestyle and health behavior changes. This is accomplished through collaborative planning sessions with clients to outline person-centric goals and the development of associated action plans to improve their health and well-being. This position is offered part-time and full-time. NOT a completely remote job you would still have to come into the office.

Responsibilities

• You will remotely monitor the activity and behaviors of our clients during the overnight hours from the office location in the Short North.
• You will provide accurate and comprehensive documentation of all observations and behaviors as outlined in the designated care plans.
• You will report any incidents or emergencies to the family, administrative support and/or all other authorized agencies as outlined in the designated care plans.
• You will submit timely and accurate reports at the end of each shift.
• You will participate in case reviews consulting with the care teams to evaluate the clients' needs and long-term planning.
• You must be comfortable operating in an ambiguous environment supporting multiple individuals who may require you