Patient Services Representative (Flushing, Queens location)


Charles B. Wang Community Health Center
New York City, NY 11354
United States

Job Start Date
11/1/2022
Application Closing Date
11/30/2022
Manages Others
No
Experience Required
Yes
Degree Required
No
Accepts NHA Certifications
Yes
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description

Full-Time Patient Services Representative - Dental

Reports To: Practice Administrator, Dental


131-72 40th Road
Flushing, New York, 11354
United States

Responsibilities:

  • Ensure a welcoming, attentive, positive and confidential patient experience from the first encounter, whether it is by phone or in-person
    • Remain well-informed about the Health Center to orient patients and families to the Health Center’s services, and promote services and benefits as appropriate
    • Monitor incoming patients and the waiting area to assess patient needs and wait times, assisting as needed
    • Ensure reception and waiting area neat and tidy at all times
  • Complete and update patient registration in a timely and courteous manner
    • Interview and register new patients, accurately and completely
    • Provide patients/families with information about Patient’s Bill of Rights, Notice of Privacy Practices and other policies and procedures
    • Verify insurance eligibility and address insurance questions and concerns
    • Perform sliding fee scale assessment and determine fee charges for self-pay and underinsured patients
  • Optimize provider schedules and patient satisfaction with efficient scheduling
  • Effective teamwork, communication and collaboration as part of practice-wide care team
    • Direct phone calls/inquires to appropriate department/personnel and/or takes phone messages
    • Work closely with clinical team to ensure smooth patient workflow, including assistance with check-out and referral management as needed
    • Demonstrate curiosity and understanding of process workflows, healthcare team needs, and patient experience
    • Maintain a cooperative relationship among health care teams by communicating information; responding to requests; building rapport and participating in team problem-solving
    • Adapt to changes in practice operations, workflows and patient needs as they emerge
  • Other unit specific duties as assigned

Minimum Qualifications:

  • High School Diploma and 2 years of work experience
  • Associate's Degree preferred
  • Reception or customer service experience preferred
  • Typing or computer knowledge
  • Excellent interpersonal skills, ability to work as part of an interdisciplinary team
  • Good problem solving skills, inquisitive and interest in learning all aspects of the practice

Benefits:

The Health Center provides generous employee benefits package so you can focus on doing great work. That includes:

  • medical insurance
  • employer-paid dental and life insurance
  • retirement savings plan
  • flexible spending accounts for transit, parking, health, and dependent care
  • paid time off (28 days for the first year of employment), and
  • tuition reimbursement for eligible employees

Job Requirements
- High School Diploma and 2 years of work experience
- Associate's Degree preferred
- Reception or customer service experience preferred
- Typing or computer knowledge
- Excellent interpersonal skills, ability to work as part of an interdisciplinary team
- Good problem solving skills, inquisitive and interest in learning all aspects of the practice
Employer
Charles B. Wang Community Health Center
Human Resources

New York City NY
United States
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