Patient Access Registration Specialist - Remote USA, Shared Services - (Full Time)


Chicago, IL
United States

Accepts NHA Certifications
Yes
Employment Type
Employee
Work Schedule
Full-Time

Job Description

Shift Days: Monday- Friday, Shift Hours : 9:00AM-7:00PM

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patient’s and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Patient Access Registration Specialist is a part of the Financial Clearance Center (FCC), the starting gate for the patient hospital experience. This position works in a call center environment along with other dedicated, sharp, enthusiastic, professionals that process inbound and outbound calls to patients in an effort to reduce the risk to our clients prior to services being rendered by educating patients about their patient financial liability and reviewing critical information to ensure the patient experiences a smooth registration process.

The PARS role is the perfect entry level position for someone who wants to start their career with R1. PARS staff is committed to delivering outstanding customer service for all our patients. You will be supported by strong training, top technology and effective leadership. Hard work, exemplary performance and continuously expanding knowledge base can lead to opportunities to move up and become a great people leader at R1.


 
Job Requirements
Responsibilities:

Initiates contact with client hospital patients via telephone using appropriate scripting to ensure the required level of benefit and pre-certification/authorization details such as demographics, insurance/coverage and clinical information are obtained.
Meets or exceeds daily production goals.
Complete appropriate electronic forms with detailed benefit and pre-certification/ authorization information to ensure a clean claim.
Identifies inaccurate plan codes and corrects in the hospital’s main frame.
Work directly with multiple insurance websites to obtain benefits and authorization validation.
Adheres to the guidelines set forth in the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
Required Qualifications:

High School Diploma or GED required
At least one (1) year of similar experience (patient-facing, patient access)
Excellent customer service skills exhibiting good oral and written communication skills
Ability to type fast and accurately
Must be able to communicate effectively and professionally to our patients and physician offices
Desired Qualifications:

Basic Word/Excel
Medical terminology
Previous coding/billing experience
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

·         Comprehensive Medical, Dental, Vision & RX Coverage

·         Paid Time Off, Volunteer Time & Holidays

·         401K with Company Match

·         Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability

·         Tuition Reimbursement

·         Parental Leave

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.  

To learn more, visit: R1RCM.com