Medical Assistant (Remote)

Framingham, MA 01701
United States

Manages Others
Experience Required
Accepts NHA Certifications
Employment Type
Work Schedule
No Travel

Job Description

Make a difference to patients who need you the most. Be their advocate. Empower them to take charge of their own health, and transform their lives through thoughtful, caring, and committed engagement.

This is a work from home job and you can be located anywhere in the continental US.

This is not your typical Medical Assistant role. If drawing labs and taking vitals is what you are looking for, this is not the job for you. But, if you want to be paid to spend meaningful time with the patients we serve, helping remove barriers to care and social isolation, keep reading!

At Engooden Health, we provide exceptional quality of telephonic care to patients living with two or more chronic conditions. If you join our team, you’ll do so as a Patient Care Navigator; Medical Assistant doesn’t do justice to the life changing work this team does every day. We consider Patient Care Navigators to be Superheroes, but you won’t find spandex in the job requirements. You will talk with your patients by phone and create rewarding, long-term relationships as you provide them with Chronic Care Management (CCM) services including education, coaching, and advocacy. You will act as an extension of the physician office staff to help patients better understand their disease, set and achieve healthcare targets, and improve and maintain their overall quality of life.

You will also join an organization that wants to help you grow your career in healthcare, that lives its core values in every way, and builds its strategies around how to give patients better care. We are excited and enriched by the work we do at Engooden and we go home every day proud of the difference we make.


Engooden’s mission is to transform patient lives by building lifelong relationships with them.

Through these ongoing relationships, we help patients prevent avoidable hospital stays, fight loneliness and anxiety, and relieve the stress and confusion that comes from trying to navigate a complex health system.

Job Requirements
Duties will include:

Engage/enroll eligible patients, educate them on the value of our CCM services, and obtain verbal consent for services
Provide ongoing, proactive services through monthly calls that include:
Assessing patient’s current health status and identifying concerns and areas for improvement
Providing education related to medical conditions and factors impacting patient’s health
Setting health-related goals based on medical conditions & patient’s priorities
Identifying and assist in closing clinical and non-clinical care gaps
Empowering patients to make sustainable health behavior changes to improve their well-being
Continually providing motivation, encouragement, and support
Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence (per protocols)
Sharing community resource options to help patients access the necessary resources at the right time (e.g., transportation, food)
Respond to patients, providers and team leaders
Create, update, and maintain care plans using Engooden’s proprietary software
Maintain productivity and quality metrics as defined