Medical Assistant - Monroe, Michigan


ProMedica Health System
Monroe, OH
United States

Job Start Date
11/11/2022
Application Closing Date
11/30/2022
Manages Others
No
Experience Required
No
Degree Required
No
Accepts NHA Certifications
Yes
Employment Type
Employee
Work Schedule
Full-Time

Job Description

 

ACCOUNTABILITIES

1. Reports for scheduled shifts on time and in a professional manner with regard to behavior, telephone courtesy, dress, identification, and communication with patients’ colleagues, and outside agencies.

2. Works closely with the provider and leadership to continually improve the patient experience though daily patient care, clerical support, ongoing projects and assumes additional duties as needed in a self-directed manner.

3. Prepares the patient for the visit by taking vital signs, documenting and order entry within the EPIC system, arranging and coordinating support and ancillary services for patient care, preparing patient rooms for visits, stocking exam rooms, preparing schedules, and providing general support to the providers and patients. Performs specific specialized tests (i.e. pulmonary function tests, phlebotomy procedures) as needed.

4. Provides for a safe patient experience through adherence to clinical protocols, regulatory requirements, manufacturer standards and reports any potential equipment malfunctions or safety violations.

5. May support a variety of clerical office functions including calls, documentation, scanning, etc.

6. Within scope of Medical Assistant, demonstrates clinical knowledge and focuses on customer service to answer and triage patient telephone calls.  Records complete and accurate messages and obtains necessary instructions from providers and nurses, etc. when appropriate. 

7. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork. Communicates professionally with patients, providers, and co-workers at all times. Actively participates and is engaged in staff meetings.

8. Collaborates with leadership and other staff to recommend changes to improve the safety, quality, and efficiency of patient care.

9. Performs other duties as assigned that support ProMedica’s core values.

Job Requirements
JOB REQUIREMENTS


Education: Must be a high school graduate or its equivalent.

Skills:

• Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction and superior patient experience.

• Able to work independently, prioritize, problem solve and work cooperatively with faculty and staff.

Certification: BLS (CPR), must present a current BLS course card from the AHA at time of employment or obtain certification within 90 days of hire

EOE
Employer
ProMedica Health System
Chelsea Dawson

Toledo OH
United States
ProMedica Health System Chelsea Dawson