Customer Service Representative – Patient Registration - (Part Time; Nights)

Round Rock, TX 78665
United States

Accepts NHA Certifications
Employment Type
Work Schedule

Job Description

Shift Days: Wednesday - Saturday , Shift Hours : 4:30 P.M. - 9:30 P.M.
The Patient Registration Representative. You are the first encounter for patients, helping them start a good healthcare experience. You can take pride in providing exceptional customer service to physicians, patients, family members and all other medical professionals. You will actively participate in quality improvement and innovative change processes as well as departmental meetings and educational offerings.
Job Requirements
You will be responsible for the following:

Perform patient registration and basic insurance verification
Identify and update patient demographic information
Assign accurate ICD-10 and CPT codes for patient registration
Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.
Interpret physician orders and coordinate patient admission needs.
Provide courteous and accurate patient and hospital information for patients, families, visitors, and ancillary areas.
Assist with account resolutions pertaining to patient balances.  
Organize patient charts and departmental documents
Prepare documents for imaging/scanning into electronic patient record.
Copy and/or fax documents to ancillary areas or physician offices.
Maintain inventory control of forms and paper supplies needed in area.

Job Requirements:

High School Diploma or GED
Strong customer service experience
Computer savvy with experience navigating between multiple systems simultaneously
MS Office experience and excellent typing skills
Excellent communication skills
Problem-solving abilities and high attention to detail
Preferred Requirements:

Experience working in a healthcare environment
Completed coursework in Medical Terminology
Certificate in Healthcare Access

About R1

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1 is a publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration, and the freedom to explore professional interests.

Our team is given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We offer competitive salaries and a great benefits package.

We invite you to join us. Apply today!

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.  

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