Responsible for assisting in completing all aspects of medication processing under the direct supervision of the Pharmacist and in accordance with SOPs and regulatory compliance.
Enter medication orders into patient profiles
Assist with the use of automated dispensing machines
Resolve billing errors
May complete annual inventories as scheduled
Order and check in OTC stock
Check controlled inventory and assist or complete controlled reports as requested.
Assist with management of inventory levels, stock medication, and chemicals, return excess stock to inventory, and manage expired medication or chemical products.
Assist in the acquisition and maintenance of appropriate inventories of pharmaceuticals and other supplies
Prepare and package pharmaceuticals per prescriber order in accordance with regulation and licensing standards.
Perform other duties as assigned by supervisor to assist with preparation and delivery of patient medications
May prepare and deliver investigational drugs per research protocols.
Maintain a clean workspace, conduct scheduled and routine cleanings, including clean room facilities as assigned and detailed in SOPs
Respond to telephone inquiries.
Complete refrigerator temperatures and clean refrigerator
Complete special projects as assigned by the supervisor
Perform other duties as assigned by supervisor to assist with preparation and delivery of patient medications
Process, prepare, compound, package, and label sterile and non-sterile pharmaceuticals.
Prepare sterile products and injections.
Perform calculations for the preparation of medication and pharmaceutical products
Assist in the training and orientation of pharmacy staff
Respond to telephone inquiries, referring them to appropriate professional staff where needed
Deliver superior customer service, including notifications and follow-up with auto calls; un-enroll auto service was requested
Engage customers, call Prescriber when faxes fail, second attempt calls, call to opt into automated services, and follow up with prescription being ready.
Act as customer service representative and liaison to physicians, clinics and hospitals, and Stonegate Pharmacy
Complete third-party payer reimbursement and related forms
Ensure proper bulk compound preparations in accordance with monthly usage
Ensure chemical purchases are maximized in accordance with third-party reimbursements
Resolve billing errors
Follow up with challenging tickets, which may include payment and other problem cases, including refill requests remaining greater than 48hours
Perform pharmacy computer system operations, including order entry, billing, crediting, and updating
May maintain liaison with nurses, physicians, and other health care professionals regarding medication problems for individual patients.
Perform Company business in accordance with all regulations, Company policy, and procedures
Demonstrate high ethical and professional standards at all times
Other job duties as assigned