Patient Services Specialist (Multiple locations)

Seattle, WA
United States

Job Start Date
Manages Others
Degree Required
Accepts NHA Certifications
Security Clearance Required
Yes Background check required
From $20 To $28.76
Per Hour
Employment Type
Work Schedule
No Travel

Job Description
A higher degree of healthcare.

Across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

In addition to serving our region's health needs within UW Medicine's 3-Major Hospitals, UW Primary Care is a network of (16) community-based clinics throughout the Puget Sound region. Our clinics offer a wide spectrum of primary and secondary care services ranging from General Practice, Pediatrics, OB/GYN, and Lab, to Social Work and Geriatrics. Urgent care services are offered at Ballard, Ravenna, and Federal Way 7-days a week. Our clinics are consistently recognized for high quality standards by the Accreditation Association of Ambulatory Health Care and the National Committee for Quality Assurance Patient-Centered Medical Home Program.

Compassion. Innovation. Excellence. Become part of our team, and join our mission to make life healthier for everyone in our community.

UW Primary Care (UWPC) has outstanding opportunities for full-time/part-time/temporary, day shift, Patient Service Representatives and Between Visit Care Coordinators (job profile: Patient Service Specialist).

Recruitment for Patient Services Specialist (PSS) positions within the University of Washington Primary Care is ongoing. This requisition serves as a candidate bank that is used to fill multiple departmental openings throughout the UWPC.

  • Belltown (Full-Time, Float)
  • Mountlake Terrace (Full-time and Part-time (32 hours a week), must be available to work weekends)
  • Ravenna (Full-time)
  • Shoreline (Full-Time)
  • Issaquah (Part-time, 8 hours a week, weekend shifts)


  • Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
  • Scheduling provider and ancillary service appointments
  • Obtaining patient demographic, financial, and clinical information
  • Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
  • Flexible work schedules will be required to fill evening and weekend hours
  • Other Duties as Requested

  • Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart.
  • Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up.
  • Gathers pertinent patient history and information regarding needs and requests related to patient care.
  • Facilitates communication between the provider, other members of the care team and the patient regarding their care.
  • Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
  • Assist with forms completions for providers as needed for patients, insurance companies and employers. Drafts and completes letters on the provider’s behalf for various needs related to work, school, test results, etc.
  • Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards.
  • Other Duties as Requested

    Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. 
  • PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
  • PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.