Customer Support Representative


Transaction Data Systems
6021 Rio Grande Avenue
Orlando, FL 34761
United States

Manages Others
No
Experience Required
No
Degree Required
No
Accepts NHA Certifications
Yes
Security Clearance Required
No
Pay
From $15 To $17.00
Per Hour
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description

 As a Client Support Representative your focus will be on the customer and providing excellent Tier 1 support over the phone.
  •  Answer a high volume of calls from our clients
  • Ask appropriate questions and actively listen while documenting the details in our ticketing platform in a way that will be transferrable to Tier 2 Support
  • Provide clear expectations to customers on when they can expect issue resolution
Job Requirements
0-1 year of customer service experience preferably in a call center environment but any customer facing experience is useful

High School Diploma required, College Degree preferred

Ability to relate well to customers and express empathy

Excellent written and verbal communication skills

Ability to multi-task in a fast-paced environment while maintaining accuracy
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